Order & Return Policies

First-time orders paid by credit card (see Payment section) will be processed and shipped immediately. For all other payment methods, please allow up to five business days for credit verification, which may delay shipment.

To prevent duplicate shipments, please clearly mark your confirmation order materials with “Order Confirmation – please do not ship.”

Shipping and handling charges are prepaid and added to the invoice. These charges vary based on destination, weight, and contents, and can be provided upon request at the time of order entry. They will also appear on the final invoice.

Reagent orders received by 2:00 p.m. (PST), Monday through Thursday, will generally be shipped via Expedited Shipping for next-day delivery. Early A.M. and Saturday delivery options are available upon request. Please note that we are not responsible for any additional charges or delays incurred at the destination, as customs requirements and processing times vary by country.

Credit terms are Net 30 days in U.S. dollars, pending approval. Overdue accounts are subject to a finance charge of 1.5% per month (18% per annum).

All prices are quoted in U.S. dollars and do not include applicable state or county sales taxes. Prices apply only to shipments within the United States and are subject to change without notice. Please contact us for information on standing order options and quantity discount policies.

Reagents are covered by the following Total Quality Assurance policy which states:

If you are not completely satisfied with the quality of our reagents, you may return them to us for a refund or replacement, at our option. Bio SB’s liability is limited to a refund or replacement, at our option. Please obtain a Return Material Authorization (RMA) number from Customer Service prior to the return of a product.
Returns, which are not caused by unsatisfactory product performance, must be made within 30 days of delivery and will be subject to a 30% restocking/processing fee. Returns or replacements cannot be accommodated for expired products. All products sent without an RMA number will be returned to sender