What Do You Need Help With?

Please select an option below and complete the form to contact our support specialists.

Orders

  • Invoices
  • Quotes
  • Order Status
  • Order Confirmation
  • Return & Exchange Items
  • Other Order Issues

Products

  • Pricing & Availability
  • Product Documentation
  • Product Technical Inquiries
  • Report Product Issues

Accounts

  • Update Billing/Shipping Info
  • Password Reset
  • Update Email Address
  • Other Account Issues
  • Federal Government Customers
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Support

To report product issues and adverse events, and for technical support, please call us using the Technical Contact numbers provided below.

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Orders

For information on existing orders or to place orders, call Order Fulfillment at 800-428-5076, or use our online tool for order tracking, Track-and-Trace.

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Documentation

Get the latest up-to-date documentation for our products in eLabDoc. Did you know? No login is required for Safety Data Sheets and Certificates of Analysis.

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This page is provided as a contact service and does not replace the advice of a physician. Roche cannot respond to questions about general medical information or questions regarding your personal medical condition.
Please do not use this form to report complaints or adverse events, or to ask any questions regarding medical products. To report complaints or adverse events, see the information on this page.

Addresses and Phone

General Contacts +
  • US & Canada +1 (800) 561-1145
  • International +1 (805) 692-2768
Order Placement and Inquiries +
  • Sales sales@biosb.com
  • Distributors distributor@biosb.com
Request for proposals (U.S. only) +

Contact Us Page

Contact change form +

Download Contact Change Form

Submit form at technical@biosb.com

Complaint reporting (non-U.S. only) +

Download Complaint Form

Submit form at technical@biosb.com