To Place an Order or to Inquire About an Existing Order:

  • For USA orders, we prefer you to request a quote on our website. For International Orders, please visit our International Distributors page or e-mail us at sales@biosb.com.
  • If you have ordered from us previously and do have all necessary information, you can e-mail (sales@biosb.com) or Fax ((+1) 805-692-2769) your order or you can call ((+1) 805-692-2768) our Customer Service department  from 9:00 A.M. to 5:00 P.M. (PST), Monday through Friday.
  • You can mail your order to Bio SB, Inc. (Attention to: Customer Service), 69 Santa Felicia Dr., Santa Barbara, CA 93117

To expedite the order process, please include the following information on your purchase order or correspondence:
• Purchase Order Number
• Customer Number (for your Bio SB account)
• Name, phone and fax number of person ordering
• Shipping address (please do not use P.O. Box number)
• Billing address (if different from above)
• Name of product, catalog number, quantity and price
• Special shipping instructions
• Credit card number and expiration date (for credit card payments)

New and Existing Bio SB Customer Account:
First time orders paid by credit card (see under Payment) will be processed and shipped immediately. For other payment methods please accept a delivery time delay of up to five business days for credit verification purposes.

Credit Terms:
Net 30 days in U.S. Dollars, upon approval. Overdue accounts are subject to a finance charge of 1.5% per month (18% per annum).

Confirming Orders:
To avoid duplication of your shipment, please mark boldly “confirming order – please do not ship” on your confirmation order materials.

Pricing:
All prices are quoted in U.S. dollars, exclusive of state and county sales tax, where applicable. Prices are valid only for shipments within U.S. and are subject to change without notice. Please inquire about our standing order and quantity discount policies.

Shipping:
Shipping and handling charges are prepaid and added to the invoice. They vary with the destination, weight and content, and are available upon request at order entry and are indicated on the invoice. Reagent orders received by 2:00 P.M. (PST), Monday through Thursday, will generally be Expedited Shipping for Next Day Delivery. Early A.M. and Saturday delivery are available upon request. Please note that we do not take responsibility for charges or delays incurred at receiver’s end as this can vary depending on the rules of customs in each country.

Return Policy:
Reagents are covered by the following Total Quality Assurance policy which states:
If you are not completely satisfied with the quality of our reagents, you may return them to us for a refund or replacement, at our option. Bio SB’s liability is limited to a refund or replacement, at our option. Please obtain a Return Material Authorization (RMA) number from Customer Service prior to the return of a product.

Returns, which are not caused by unsatisfactory product performance, must be made within 30 days of delivery and will be subject to a 30% restocking/processing fee. Returns or replacements cannot be accommodated for expired products. All products sent without an RMA number will be returned to sender.